1. Introduction
Welcome to Doso, a Customer Relationship Management (CRM) application developed and owned by Matamix International.
We are committed to protecting your privacy and ensuring that your personal and business information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Doso mobile application.
By using the Doso app, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
a. Personal Information
- Name
- Email address
- Phone number
- Business details (if provided)
b. CRM Data
- Customer details entered by the user
- Leads, contacts, and communication records
- Notes, tasks, and business-related entries
c. Device & Usage Information
- Device type and operating system
- App usage data
- Log data (IP address, login activity, etc.)
3. How We Use Your Information
We use the collected information to:
- Provide and maintain the CRM functionality
- Manage customer data and business operations
- Improve app performance and user experience
- Communicate updates, support, and important notices
- Ensure security and prevent unauthorized access
4. Data Storage & Security
We implement appropriate technical and organizational measures to protect your data, including:
- Secure servers and encrypted connections
- Restricted access to sensitive information
- Regular monitoring for potential vulnerabilities
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Sharing & Disclosure
We do not sell, rent, or trade your personal or business data. We may share information only in the following cases:
- With trusted service providers who assist in operating the app
- If required by law, regulation, or legal process
- To protect the rights, safety, and security of users or the company
6. User Data Control
Users have full control over their data:
- You can update or delete your CRM data within the app
- You may request account deletion by contacting us
- Upon request, we will remove your data from our systems (subject to legal requirements)
7. Third-Party Services
The app may use third-party tools or services (such as analytics or hosting services) to improve functionality. These services may collect limited data as per their own privacy policies.
We ensure that such services comply with standard data protection practices.
8. Data Retention
We retain your data only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes and enforce agreements
9. Children’s Privacy
Doso is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be reflected with an updated "Last Updated" date. Continued use of the app after changes means you accept the revised policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, you can contact:
12. Consent
By using the Doso application, you consent to the collection and use of information as described in this Privacy Policy.